Frequently Asked Questions
Everything you need to know about your Lovense fashion experience.
How do I determine the right size for me?
We provide a comprehensive sizing guide on every product page. Since our collections feature various fits, we recommend measuring yourself and comparing it to our specific size chart for the most accurate fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale unless defective.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Are your materials sustainably sourced?
Lovense is committed to ethical fashion. We prioritize working with suppliers who use organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at the final stage of checkout.